Do Team Trust and Leader Support Matter at Work and Beyond?

Team effectiveness is examined using the Arc of Purposeful Leadership model to investigate mediational effects of employees’ departmental impact, organizational commitment, and leader support on work-family synergy and emotional exhaustion. Structural equation modelling and Hayes’ PROCESS macro were used to analyze the responses of 319 participants. Findings support the Input-Process-Output (IPO) model of team effectiveness. Relationships between team purpose/support and outcome variables (work-family synergy and emotional exhaustion) were mediated by employees’ departmental impact, organizational commitment, and leader support. Findings reveal the complexities of team processes in relation to outcomes, including work-family synergy and emotional exhaustion, that extend beyond the workplace.

Data were collected at University of Redlands in 2020 during the COVID-19 pandemic.