COMPETENCY BASED INTERVIEWING IN BFSI COMPANIES: A CONCEPTUAL FRAMEWORK

Abstract

A competency-based interviewing framework when embedded into talent acquisition function will provide the organization with a clearer understanding of what determines higher success rates in the interview process. Banking, Financial Services and Insurance industry is like any other business and the staffs have to carry out multifarious activities. Some of these activities are specialist in nature. Banks need to make some institutional changes to adapt to the markets. A sample total of 120 interviewers and HR managers have been considered equally through an arranged questionnaire designed on five-point interval scale.ANOVA and regression analysis has been applied to analyse the collected data. It was observed that majority of the job applicants are from colleges and other educational institutions with the prescribed education qualification for the said job requisition. With evolution in the process of talent acquisition, many job applications found the vacancy information from social media websites as well. Technical competencies are more given more emphasis in competency-based interviews. This study proves that technical competency is an important factor for the success of Job fitment in BFSI industry.