RELATIONSHIP BETWEEN THE IT AND IT SUPPORT METHODS IN THE KNOWLEDGE MANAGEMENT PROCESS: AN EMPIRICAL STUDY IN THE DRUG CONTROL HEADQUARTERS

Today, organizations need to coordinate their knowledge in order to realize their objectives. The most
valuable capital in every organization is its knowledge. In the developed organizations, guiding the valuable
thoughts, hidden for the personnel, is done by the propagation of the organizational culture to reach the joint
objectives. On the other hand, the information technology (IT) in today’s world overshadows all the domains and
our lifestyle. The life of the organizational knowledge depends on the partnership of all staff members and the
optimal use of the technology is of high importance to possess this valuable source. As the investment in the
sector of the communication and information technology is one of the conditions for possessing this
organizational knowledge, functional studies should be conducted in this arena. Therefore, the present research
aims at “examining the relationship between the information technology and methods of supporting it in the
process of management of science” in the Drug Control Headquarters (DCHQ) of the Presidency and the
research is conducted in the second semester of 2012. In this research, a statistical analysis was carried out based
on the data collected from a sample made up of some 550 persons of the directors, deputies and heals of different
sections of the DCHQ, selected according to a random sampling system. Questionnaires were prepared and
distributed among experts through the automated system of the organization and most questionnaires were