SYNERGIC INTEGRATION AND EXTRA–ROLE BEHAVIOR OF EMPLOYEES IN BPO'S – A MICRO STUDY IN SHIVAMOGGA

There has empirical research evidence to believe that employees’ behavior which is beyond traditional
territory of job description does contribute to the organizational effectiveness. That is why the extra role
behavior is a competitive advantage and has been gaining rapid significance as an effective tool for
improving organizational efficiency. In this highly competitive era, employees proactive role is of
paramount necessity and the harmony among the group is a added benefit for achieving the long term
success for the organization .This paper evaluates the behavior and performance of the employees which
helps in achieving long term success for the business. This study is an attempt to analyze the synergic
integration of the employees and proves to be a significant tool for the overall growth of the business. The
paper uses multiple variables and various questionnaires to evaluate and analyze the synergic integration
and extra role behavior of employees in Bpo’s.