The Impact of Hospital Queue Management Systems

Hospital patients' experiences have an impact on their contentment. The current study set out to determine how
using a queue management system might impact patient satisfaction in emergency hospital waiting areas. Process
engineering or simple queue management techniques like demand control, queue prioritization, or staffing the
emergency department are frequently used to address the problem of overcrowding in an emergency department
(ED). In daily life, waiting in lines is inevitable and cannot be avoided. The time lost in lines can be converted into
useful and pleasurable time, though. E-queue seeks to reinvent the experience of standing in line by offering a
practical, all-encompassing, and pleasurable alternative. Designing a comprehensive queuing management system
that will be used to register people in lineups and offer real-time information on the waiting time for patients to see
their doctors or nurses is one way to address this issue. Therefore, e-Queue enables patients to make better use of
the time they would otherwise squander waiting in lines. Numerous queuing factors were taken into account, and
research was done on existing queuing systems. To give patients pertinent queuing information, E-Queue combines
the usage of a smartphone application, a cloud-based database, and information sharing over the internet. In
addition, it offers hospitals the chance to effectively manage their line-ups.