STEPS TAKEN TOWARDS THE TRANSFORMATION OF INDIA POST – A REVIEW

India post facing a twin challenges one from private courier services in urban areas and also financial institutions like bank and insurance companies and other from advances in communication technology, specially in Mobile Telephone and increasing use of Internet. One of the major problem faced by India post under Information Technology Modernization project that total 2,69,000 Gramin Dak Sewaks with minimum qualification of matriculate or below and without having any technical knowledge. In addition to this, many senior officials don’t know the fundamentals of computer. This paper gives an overview of steps taken by the India Post towards transformation.