Journal article Open Access
Companies practiced various operations strategies to satisfy different market segments. One of these strategies is quality management. The strategy is evolved from a top-down and bottom-up approach to organization. The bottom-up approach is nothing but employee involvement in the implementation of the strategy. This research paper aims to study employee participation for implementation of the ISO 9000 quality system and its association with sales turnover and years of certification. The study has been conducted with 400 small and medium-scale companies covering various industrial districts of Maharashtra. The empirical results indicated that there was an association of employee participation with years of certification and sales turnover. The findings of this study will be a guideline for certified companies as to which employee involvement parameters to put more focus on. Similarly, this employee participation will help non-certified companies to go for certification.