Key Performance Indicators in Humanitarian Logistics: a Systematic Literature Review 2010-2020
Authors/Creators
- 1. Instituto Federal de Pernambuco, Campus Garanhuns, Garanhuns
- 2. Technology Department, Universidade Federal de Pernambuco
- 3. Research Centre in Industrial Engineering, Management and Sustainability (EIGeS), Lusуfona University
- 4. ISEL-Polytechnic of Lisbon
Description
This article analyzes the operational performance measurement in humanitarian
logistics (HL). To this end, a systematic literature review (SLR) was performed aiming to present
general information about the context of performance measurement in HL, based on relevant
studies on the subject. Thus, 55 articles published from 2010 to 2020 were examined to answer
three research questions (RQ1, RQ2 and RQ3). The results underline an increasing trend of the
number of publications related to the performance measurement in HL, probably led by the
growing pressure for humanitarian organizations (HO) to deliver increasingly efficient and
effective operations. The gaps and, consequently, the research opportunities, identified by the
analysis of the articles, can guide the planning and implementation of the performance
measurement of HL in different situations, bringing benefits to both users and suppliers in this
chain.