REVIEW ARTICLE: ROOT CAUSE ANALYSIS (RCA)

Root Cause Analysis is used as a guidance for the investigation. Root cause analysis (RCA) describes a wide range of approaches, tools, and techniques used to uncover causes of problems. Root Cause Analysis is a systematic approach through the use of set tools and investigative techniques to get to the true root cause of the Quality system issue. Different tools can be used for the Root Cause Analysis to carry out the investigation of any quality system related issues. The general steps of Root cause analysis are to Define the problem, Analyze what is seen and identify the precise symptoms so that one can form a problem statement, Collection of data, Identifying causal factors, Determine the root cause(s), Recommending and implementation of solutions. The main benefit of RCA is that it finds the fundamental errors in the development process, enables teams to enact right measures to fix the problems and stop them from recurring ahead. This article gives a guidance how RCA is performed stepwise to address a problem statement, reach to appropriate solution and implement necessary corrective and preventive actions.