Published September 8, 2021 | Version v1
Dataset Open

Customer experience dimension in service provider commenters (bahasa)

Authors/Creators

  • 1. Telkom University

Contributors

Supervisor:

  • 1. Telkom University

Description

A dataset containing customer commenters that obtain from user-generated content on Twitter and Instagram @byu_id. The dataset is used Bahasa, and it includes 32.684 raws. The following is an explanation of the variables in each column:

- comment: comments using Indonesian obtained from January 1 to June 30, 2021. This comment has been through a preprocessing process.

- sentiment: consists of neutral, positive, and negative sentiments of customers.

- dimension: there are six dimensions using customer experience proposed by Malviya and Varma (2012).

Files

all_prediction_provider_cx_byu.csv

Files (2.5 MB)

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md5:5858426975eb455cf8c999dc12982cc4
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Additional details

References

  • Malviya, R., & Varma, V. (2012). A Value Based Approach to improve Customer Experience. Wipro Council for Industry Research, 12.