TOTAL QUALITY MANAGEMENT IN RESIDENTIAL PROJECT

TQM means Total Quality Management. It means it is an art of managing the whole to achieve excellence. TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services . The goal is customer satisfaction. It is a application of quantitative methods and HR to improve all processes within a firm and satisfy customers needs. In residential building, quality is moderate. So it is quite useful to implement TQM . For implementing TQM in residential building, Quality Control tools like Cause and Effect Diagram, Check List and Histogram are very useful. In this project the main objective is to implement this Total Quality Management concept in residential building using QC Tools.