Impact of COVID-19 Pandemic on Zomato: A Case Study
Authors/Creators
- 1. Research Scholar, College of Computer Science and Information Science, Srinivas University, India
- 2. Associate Professor,College of Engineering and Technology, Srinivas University, India
Description
The advancement and use of smart-phones and internet resulted in improving online services. Zomato is a digital platform combining restaurants and an online food delivery system launched in 2008. The implementation of Lockdown to slow down the spread of pandemic COVID-19 resulted in badly affecting tourism, transport, economy, and hotel industry. Zomato food delivery is recovering from the effect of COVID-19 at a rapid rate with ~80% recovery in metro regions. The revenue in the fiscal year 2020 is increased by 105% and cost by 47%.The main objective of this paper is to understand online food delivery service by using a survey, how Zomato is operating in COVID-19, its effect on the culture of the hotel industry, the introduction of contactless dinning and challenges. The evaluation of the company is done using the SWOT analysis.
Files
2. Impact of COVID 19 Pandemic on Zomato A Case Study.pdf
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