A Systematic Review of Service innovation in Education: What do we know about?

Despite grown literature related to service innovation, systematic review focused on service innovation and its impact on performance of educational institutions remained scarce. This paper systematically reviews literature concentrated on service innovation in education. It takes a closer look on different factors that influence innovation in education and ultimately effect performance of academic institutes. Rely upon specific inclusion and exclusion criteria,fourteen research studies including two case studies are systematically reviewed in detail to theoretically address research questions. Systematic review is restricted to the literature published in time period of 2014-2020. this study does not claim to be exhaustive, and directed the attention of researchers toward some future avenues of research that require further scrutiny.