INTENTION TO STAY AMONG EMPLOYEES AND THEIR WORK ENGAGEMENT IN THE BUSINESS PROCESS OUTSOURCING (BPO) COMPANIES
Description
The study aims to determine which domain of intention to stay among employees best predicts work engagement among BPO employees in Davao City. This study used quantitative non-experimental research design using correlation method to 100 call center agents as participants working in the BPO companies. Adapted questionnaires were used in the gathering of data. The statistical tools used in data analysis were Mean, Pearson-r and linear regression. Findings showed that the level of intention to stay among employees was high as well as their work engagement. There was a significant relationship between intention to stay among employees and their work engagement. There was significant influence of intention to stay among employees on their work engagement. Person organization fit as domain of intention to stay best predict work engagement of employees. Regression equation was developed to predict work engagement.