Published August 18, 2014
| Version v1
Conference paper
Open
Participatory ergonomics for healthcare process redesign: the example of family-centered rounds
Authors/Creators
- 1. Center for Quality and Productivity Improvement University of Wisconsin-Madison United States
- 2. Anesthesiology and Critical Care Medicine Johns Hopkins University School of Medicine United States
- 3. Department of Pediatrics University of Wisconsin School of Medicine and Public Health United States
- 4. Department of Industrial and Systems Engineering University of Wisconsin-Madison United States
Description
We describe a participatory ergonomics project aimed at redesigning the
complex healthcare process of family-centered rounds (FCR) in a pediatric hospital. The participatory process involved 10 representative FCR stakeholders (e.g., physician, nurse, parent) over a period of 10 months. This participatory ergonomics project demonstrated how human factors and ergonomics principles (e.g., usability, shared mental model) could be integrated into the redesign of complex healthcare processes. Several challenges needed to be overcome to facilitate participation and collaboration among a diverse group of stakeholders, such as identifying the optimal number and type of stakeholders, and scheduling and organization of meetings.