Reconstrusting the Amount of Teller through Waiting Time and Salary Consideration at ABC Bank

Queue is the main problem of a business runs in service field, especially in banking. It comes when the number of server are less than the customers they serve at the same time. In this study, ABC bank company rescedhules the amount of service counters in order to solve queue problem which are totally 5 tellers for 5 counters. Data gained from this study were processed through ARENA simulation software. This study found that the salary of a teller is Rp. 4.300.000,-. The simulation result of teller salary calculation shows that effeciently, ABC bank should have 7 tellers in order to decrease the amount of queue until 90% from the existing condition.