INTEGRATION OF ICT WITH KNOWLEDGE MANAGEMENT TO FOSTER DIGITAL INNOVATION: THE CASE OF BANGLADESH PUBLIC SECTOR

This paper explores how knowledge management (KM) through information and communication technologies (ICTs) can foster Internet-based digital innovation in the public sector in Bangladesh. A total of twelve semi-structured interviews were conducted with relevant persons in four government organizations. Findings reveal that there are huge unexplored areas where ICT can be utilized for the creation, storage and dissemination of knowledge. By reducing time, cost & movement ICT-utilized KM can promote ICT-led innovation. The main barrier of ICT-led KM initiatives is the lack of awareness of the government officials. This study is an extension of the previous findings. It contributes significantly to a better understanding of ICT’s integration with KM and innovation. It suggests that one of the core functions of ICT in the public offices is to manage knowledge. The paper offers some insights into how in a digital environment, knowledge can be innovatively managed in the public sector organizations.