A WATERFALL MODEL FOR KNOWLEDGE MANAGEMENT AND EXPERIENCE MANAGEMENT.

This paper examines experience and knowledge, experience management (EM) and knowledge management (KM), and their interrelationships. It then proposes waterfall models for both EM and KM. The models characterize EM and KM as the integration of experience processing and corresponding management, that of knowledge processing and corresponding management respectively. The proposed approach will facilitate research and development of KM, EM, and hybrid intelligent systems.