Published March 15, 2019
| Version v1
Journal article
Open
An Empirical Study on TQM Practices and its impact on Organizations in India
Authors/Creators
- 1. Assistat Professor (SG) Department of Management Studies Saveetha Engineering College, Chennai
- 2. I Year MBA, Department of Management Studies Saveetha Engineering College, Chennai
Description
Achieving customer satisfaction is the most important objective of the organizations
and total quality management is the most effective approach to achieve this objective.
TQM is a quintessence of concepts, methods and applications. TQM is an effective
method which has an ability to transform the organizational performance by reaping
the real bene ts from it. Indian organizations have to come to understand that, in
order to stay competitive, an improvement in organizational quality performance
is necessary. This study focusses mainly on the bene ts that companies derived
from implementing this techniques. This study was observed only on the selected
companies based on their perceived quality performance.