Conference paper Open Access
Ioannis Tsampoulatidis; Ioannis Kompatsiaris; Nicos Komninos
The idea that digital innovation increasingly shifts power from the supply-to the demand-side (or to the "customers") is becoming ever more popular. And this holds true not only for the private sector but also for the public sector. At the same time, emerging technologies-notably the so-called SMAC technologies (social, mobile, analytics, cloud technologies)-are making a transformational impact on public services, with the potential of becoming ever more powerful.