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Email solutions - state-of-the-art and possible evolutions

Raminhos, R.; Coutinho, E.; Miranda, N.; Barbas, M.; Branco, P.; Gonçalves, T.; Palma, G.

In a digital world, where information exchange is continuous,
the use of email for the purpose of communicating or for digital recording
in the professional and / or personal environment is a constant need. Al-
though there are other ways of exchanging messages (e.g. instant messag-
ing) that have acquired an increasing role (with the associated volume),
the email still keeps all its importance. On the other hand, the growth
on the volume of messages exchanged contributes to the organization of
the information with direct impact on actions taken. These actions are
often critical within a professional environment, where the \time" factor
(generally related to an answer request) is of vital importance. Therefore,
in addition to the messaging transmission mechanisms, the introduction
of intelligent mechanisms for classication and visual (and exploratory)
representation of emails (both sent and received), is becoming increas-
ingly relevant, contributing to the decision making process. This is one
of the main objectives of the SMART Mail project, in which the investi-
gation tasks are focused.
This paper seeks to describe the present context regarding existing email
management solutions that have intelligent and/or visual mechanisms
that are of help to email users, which is, within the scope of the SMART
Mail, State of the Art elicitation activities.

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The developmet of this particular paper is held under a conference, Atas das Jornadas de Informática da Universidade de Évora 2016, Março 2016. Being shared, the responsability of granting access to other interested players.

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