Published October 7, 2018
| Version v1
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A STUDY ON VARIOUS INNOVATIVE PRACTICES INCORPORATED BY THE FRONT OFFICE DEPARTMENT & MEASURING THEIR IMPACT ON GUEST SATISFACTION WITH RESPECT TO THE WESTIN GURGAON, NEW DELHI HOTEL.
Authors/Creators
- 1. Amity School of Hospitality, Amity University Haryana, Pachgaon, Manesar, Gurugram, Haryana, India.
Description
The research paper focuses on finding the various innovative practices incorporated by the front office department of The Westin Gurgaon, New Delhi hotel and measuring their impact on guest satisfaction comprehensively. Based on the findings, it is found that there is reasonable positive & healthy impact of various innovative practices incorporated by the front office department of The Westin Gurgaon, New Delhi hotel on guest satisfaction, retention & loyalty.
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