Conflict Resolution (Analyzing Employee Disagreement) at Solidarity for Afghan Families (SAF) Organization, in Afghanistan

This case study examines a conflict resolution incident at Solidarity for Afghan Families (SAF), a non
governmental organization dedicated to empowering Afghan families against various socio-economic 
challenges. Following a violent altercation between the Director General and the Logistics Manager, both 
employees violated SAF's General Employment Conditions (GEC), prompting an investigation by the 
Trustees Board. The board's decisions included job demotions, alternative positions, and separation of 
work locations, aimed at upholding organizational standards while acknowledging the employees' past 
contributions. A reconciliation process followed, where both individuals expressed regret and worked 
toward mending their professional relationship, serving as a powerful example for the organization. This 
incident underscores the importance of effective conflict resolution in NGOs, demonstrating how 
proactive leadership, open communication, and a commitment to organizational values can restore 
morale and strengthen team dynamics. The findings highlight the critical role of conflict management in 
fostering a collaborative workplace culture essential for achieving SAF's mission of supporting Afghan 
families.