Evaluating a Virtual Work Teams Program

The current economic climate and globalization requires a reduction in the “cost of operations”, the ability to “attract and retain key talent”, and a corporate culture that encourages innovation to maintain the competitive edge.   Research results indicate that a virtual work policy does help to achieve those goals through reduced turnover rates; and increased productivity and employee commitment (Grantham, Ware, Swanberg, et al, 2009, p. 9).  However, there are also negative aspects; such as when virtual workers are not included in decisions or in professional development opportunities.  That being said, will the corporation’s option for virtual work teams improve employee satisfaction; thereby, increasing retention and productivity?  From the business overhead viewpoint, is the option cost-efficient?

Purpose of the Evaluation

The overarching purpose of the Virtual Work Teams Program evaluation is to assess the value of the program to the company’s profit margin.

The specific purpose of the evaluation of the U.S. Customer Support Department Virtual Work Team Program is to determine business cost-efficiency, employee satisfaction, and productivity rates prior to offering the option to work virtually to all divisions of the organization, U.S.-based and abroad (Division of Cooperative Extension of the University of Wisconsin-Extension, 2014).