Management of higher educational institutions through standardization
Purpose: First, we determine the state of management in Higher Educational Institutions (HEIs) in relation to ISO standards. Second, we highlight best practices to allow HEIs become certified.
Methods: Based on literature review and analysis of ISO 9001 and 27001 requirements, we determine the merits of integrating standardization into HEIs management.
Results: Key findings reveal improved student satisfaction and performance whereas lack of motivation and resistance to change appeared as the main challenges.
Implications: This study connects ISO requirements with best practices to assist HEIs thrive in turbulent times. Future studies could examine whether ISO standards add value to knowledge discovery and creation.
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- Journal article: 2654-0274 (ISSN)