Published June 1, 2021 | Version v2
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Management of higher educational institutions through standardization

  • 1. International Hellenic University, Greece

Description

Abstract

Purpose: First, we determine the state of management in Higher Educational Institutions (HEIs) in relation to ISO standards. Second, we highlight best practices to allow HEIs become certified.

Methods: Based on literature review and analysis of ISO 9001 and 27001 requirements, we determine the merits of integrating standardization into HEIs management.

Results: Key findings reveal improved student satisfaction and performance whereas lack of motivation and resistance to change appeared as the main challenges.

Implications: This study connects ISO requirements with best practices to assist HEIs thrive in turbulent times. Future studies could examine whether ISO standards add value to knowledge discovery and creation.

Notes

SUBMITTED: NOVEMBER 2020, REVISION SUBMITTED: FEBRUARY 2021, ACCEPTED: APRIL 2021, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 1 JUNE 2021

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Journal article: 2654-0274 (ISSN)