A STUDY ON STRESS MANAGEMENT OF EMPLOYEES AT ITES (BPO) COMPANIES IN INDIA

Stress is an ineluctable part of a human’s life. Every employees at all levels have stress. It depending upon various factors. This research deals with the causes and remedies and strategies to be adopted to avoid or reduce work-stress. Stress can be defined as any form of happening that causes physical, emotional, or psychological deformation. . Stress is a feeling of fear, discomfort, and unease. It can be reaction to stress. The reasons maybe due to frequent changes in duty, low status in society, role conflict, increasing expectations from higher authority, irrational complaints of some self-centered customer etc. This study focuses upon the causes of this stress situation in Information Technology Enabled Services (ITES) and to suggest some meaningful solution to reduce this problem. Secondary data been use for carrying out this study. Through this researcher tries to find out the causes of these stresses among employees. Necessary suggestions are also incorporated in this research work in order to avoid such avoidable stress and to maintain a work-life balance.