Published July 18, 2022 | Version v1
Conference paper Open

Student Perception on the Effectiveness of On-Demand Assistance in Online Learning Platforms


  • 1. University of Canterbury, NZ
  • 2. University of Illinois Urbana–Champaign, US


Studies have shown that on-demand assistance, additional instruction given on a problem per student request, improves student learning in online learning environments. Students may have opinions on whether an assistance was effective at improving student learning. As students are the driving force behind the effectiveness of assistance, there could exist a correlation between students' perceptions of effectiveness and the computed effectiveness of the assistance. This work conducts a survey asking secondary education students on whether a given assistance is effective in solving a problem in an online learning platform. It then provides a cursory glance at the data to view whether a correlation exists between student perception and the measured effectiveness of an assistance. Over a three year period, approximately twenty-two thousand responses were collected across nearly four thousand, four hundred students. Initial analyses of the survey suggest no significance in the relationship between student perception and computed effectiveness of an assistance, regardless of if the student participated in the survey.



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