What makes working at this company so special?
This is a company for personal growth, for awesome characters who are real, love speed and with great self discipline. We push hard and take risks - with the unwavering passion to get done what we have set out to do.
All backed up by an unflinching eye on quality. This is a family owned and value driven company.
Based in Amsterdam we have an open position for an enthusiastic:
Customer Service Representative DACH
(German speaking)
Purpose of the Job:
You provide a single point of contact for the customers and our sales offices, effectively managing and act as liaison on all issues relating to (existing) business and order fulfilment, supplying information, solutions, analysis and support to both customers and the sales force in the EMEA region
Who are we looking for:
Thanks to your passion for customer service and your âcan doâ mentality, you make everything work as smooth as possible for the customer. You are an import contact for our clients and your colleagues. You take pride in keeping our order system complete and up to date. In the mean time you act on potentials bottlenecks and do you solve passing problems. You like to work within a team, learning on the fly while your communication skills makes you build strong relationships.
Key accountabilities:
- To receive and to load the orders in SAP
- To monitor the order fulfilment process for the designated area of responsibility (geography and customer) and to provide proactive early warning communication on all bottlenecks and potential delays. To be accountable for this communication.
- To liaise closely with all concerned departments (e.g. logistics, planning, finance) to try to resolve the bottleneck whilst keeping the customer and/or sales force representative fully up to date at all times.
- To build excellent relationships with key contacts both at the customers and the sales representatives, colleagues in the different departments within the organization and the production plant in Germany.
- To load and maintain all (customer) master data that fall under the responsibility of the Customer Service department.
- To coordinate (together with the sales representative) all communications between the Customer and departments ensuring timely delivery of all documents relating to legal and quality issues and specifications.
- To initiate and coordinate customer complaints in a timely manner
- To start up credit and debit note procedure (financial approval) and arrange the issuing of the respective credit or debit note for on-invoice related issues.
- To respond to order-related customer complaints ensuring that (via the sales representative) the customer is always given the information they require when they need it.
- To update and maintain pricing conditions at customer and SKU level (coming from the general contract plus promotions when needed) for all SAP transactions/t-codes.
- To actively participate in the meetings that are relevant for the incumbent regarding region/country and/or assigned customers and whenever possible and needed to attend commercial meetings with Key customers
- To support the sales force by providing data, reports and customer related analysis
- Embracing the culture, incorporating its values into every day work life, acting as a culture ambassador and brand steward
Experience required
- A bachelor or master degree or a degree level accomplished by working experience
- 3 - 8 years of relevant experience in customer service
- Ability to effectively build and maintain strong working relationships with both internal and external customers
- Strong communication skills
- Used to be working in an international environment;
- Strong working knowledge of SAP and MS Office
- German and English are mandatory
What we offer you?
- An independent, challenging and fulltime job within a great team in an international company
- A competitive salary, including performance related variable reward and pension scheme
- We pride ourselves on having a high performing and collaborative culture where we offer support and development to enhance your career and develop your knowledge and skills
Job Types: Contract, Permanent