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Die Kriterien Zuverlässigkeit, Richtigkeit/Korrektheit, Sicherheit, Transparenz, Reputation, Glaubwürdigkeit, Vollständigkeit und Kompetenz sind besonders wichtig für die Vertrauensbildung in Informationsdienste. Ein Vergleich mit vier Frameworks zur Beurteilung von Informationsqualität zeigt, dass die vertrauensrelevanten Kriterien im Wesentlichen in den zwei Kriterienbereiche Inhalt und Datensicherheit/Privacy organisiert sind. Zwei Untersuchungen werden angesprochen, die die große Bedeutung dieser Kriterienbereiche zeigen.

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Wissen in Aktion. Der Primat der Pragmatik als Motto der Konstanzer Informationswissenschaft ; Festschrift für Rainer Kuhlen. (=Schriften zur Informationswissenschaft ; Bd. 41).

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