Csilla Kohlhoffer-Mizser (Óbuda University Keleti Károly Faculty of Business and Management, Hungary - https://orcid.org/0000-0002-9908-4536)
Joaquín Enriquez-Díaz (University of A Coruña, Faculty of Economics and Business - https://orcid.org/0000-0001-7341-9134)
Raisa Pérez-Vas (University of Vigo, Faculty of Economics and Business - https://orcid.org/0000-0003-1728-4532)
Félix Puime Guillén (University of A Coruña, Faculty of Economics and Business - https://orcid.org/0000-0001-7341-9134)


Paper: What are the determinants in conflict management and leadership employed? An analysis of the determinants for the Spanish case

Abstract:The purpose of this study is to examine the relationship between the leadership of business organizations to manage conflicts within their organizations and with other entities. 
For this reason, an exhaustive review of the literature on leadership decision-making and conflict management has been carried out, focusing on sociodemographic variables that have the greatest influence. 
In addition, a study of conflict management has been carried out in the community of Madrid. The purpose of the study was to identify the most decisive sociodemographic variables that explain how leaders manage conflicts in the most important business nucleus in Spain. 
The statistical study was based on information collected on demographic variables and leadership styles in conflict management through a survey carried out in July 2019 of 394 leaders of Madrid organizations.

Keywords: leadership, conflict management, alternative dispute resolution,

Definition of the dataset:

The questionnaire was made to the leaders of the companies was made in July 2019, consisting of 10 questions where the subject under study is addressed. 
The questionnaire was personally conducted to 390 leaders of Madrid, consisting of 10 questions ranging from demographic variables, leadership style in conflict management and methods used for conflict resolution.
The database has been subsequently anonymised, so that each respondent cannot be identified.


Definition of the Variables:

Leader - is a person who directs, manages and controls at least one person
City - the city is where the headquarters of the company into of the Community of Madrid is located. City Values: AJV (Ajalvir), ALC (Alcobendas), ALG (Algete), ALH (Alcalá de Henares), ALI (Alcorcón), COB (Cobeña),DAG (Daganzo de Arriba), FSJ (Fuente el Saz de Jarama),HOR (Horcajo de la Sierra), MAD (Madrid), PDJ(Paracuello de Jarama), RVM (Rivas-vacíamadrid), SFH (San Fernando de Henares), SSR (San Sebastián de los Reyes), TRR(Torrejón de Ardoz)
AGE RANGE - Age of the Leader
SEX - Sex of the Leader (M- Women; H - Men)
STUDY LEVEL - UNI (University), M(Master), HS (High School), HNC (Higher National Certificate)
NUMBER OF EMPLOYEES - Number of employees of the company
LEVEL OF LEADERSHIP - Number of people led by the leader
LEADERSHIP STYLE - Comp(Compromising), Dom(Dominating), Evi(Avoiding), Inte(Integrating), Obli(Obliging)
RESOLUTION OF EXTERNAL CONFLICTS - Resolution method used in external conflicts - ARB(Arbitration), CON(Conciliation), JUD(Court), MED(Mediation)
RESOLUTION OF INTERNAL CONFLICTS - Resolution method used in internal conflicts - ARB(Arbitration), CON(Conciliation), JUD(Court), MED(Mediation), NEGC( NEGOTIATION - with conflict management led by a colleague who is asked this), NEGM (NEGOTIATION - with conflict management led by myself)