Sarah Mitchell
sarah.mitchell@email.com | (416) 555-0847 | 1247 Maple Ridge Drive, Toronto, ON M5V 2K8 | linkedin.com/in/sarahmitchell

PROFESSIONAL SUMMARY

Detail-oriented Student Admissions professional with proven expertise in enrollment management, customer service, and data collection. Skilled in leveraging CRM databases and PeopleSoft systems to streamline admissions processes and enhance student experience. Committed to supporting prospective students through the enrollment journey while maintaining accuracy and compliance in all administrative functions.

WORK EXPERIENCE

Student Admissions Admn I
Westbrook Educational Services, Toronto, ON
August 2023 – Present

• Process and review student applications for admission, ensuring accuracy and completeness of documentation for approximately 150+ applications per enrollment cycle
• Utilize PeopleSoft and Salesforce CRM systems to track applicant progress, maintain detailed records, and generate reports for enrollment management analysis
• Provide exceptional customer service to prospective students and families via phone, email, and in-person consultations, addressing inquiries regarding admission requirements, deadlines, and program offerings
• Schedule and coordinate campus tours, information sessions, and appointments with academic counselors, contributing to a 25% increase in campus visit attendance
• Conduct data collection and entry with high accuracy, maintaining confidentiality of sensitive student information in compliance with institutional policies
• Collaborate with enrollment team to implement retention strategies during open enrollment periods, supporting efforts to meet institutional enrollment targets
• Perform auditing functions to verify application materials and identify discrepancies, reducing processing errors by 15%

Enrollment Services Assistant
Cornerstone University Admissions, Mississauga, ON
January 2022 – July 2023

• Supported enrollment operations by managing high-volume inquiries through multiple communication channels, maintaining a 95% customer satisfaction rating
• Assisted with program evaluation activities by collecting and organizing applicant data for admissions committee review
• Utilized 10-key and typing skills to efficiently input student information into institutional databases with 99% accuracy
• Coordinated with academic departments to verify program capacity and communicate enrollment status to prospective students
• Maintained organized filing systems for application materials and supported document scanning and archiving initiatives

Student Services Intern
Northern Gateway College, Ottawa, ON
June 2021 – December 2021

• Provided customer support to current and prospective students, addressing questions about enrollment procedures and campus resources
• Assisted with setting appointments for academic advising and orientation sessions
• Gained hands-on experience with enrollment management systems and CRM databases
• Supported special enrollment events and open house activities, engaging with over 200 prospective students

EDUCATION

Bachelor of Arts in Communication
York University, Toronto, ON
Graduated: May 2021

SKILLS

Technical: PeopleSoft, Salesforce, CRM Databases, 10 Key, Microsoft Office Suite, Data Collection Systems, Cybersecurity Awareness
Admissions & Enrollment: Enrollment Management, Open Enrollment, Customer Retention, Program Evaluation, Setting Appointments
Professional: Customer Service, Customer Support, Customer Experience, Customer Satisfaction, Detail-oriented, Time Management, Computer Literacy, Auditing, Typing

CERTIFICATIONS

Customer Service Excellence Certificate – York University, 2022
Data Privacy and Security Training – Completed 2024