Carlos Mendoza
Avenida Mariscal López 1245, Asunción, Paraguay
+595 21 445 8762 | carlos.mendoza@email.com | linkedin.com/in/carlosmendoza

PROFESSIONAL EXPERIENCE

Assistant to Outside Sales Manager / Inside Sales Representative
Materiales del Sur S.A., Asunción
March 2022 - Present

Provide comprehensive administrative and sales support to the Outside Sales Manager while managing inside sales operations for a distribution company specializing in hardscape and building materials. Coordinate customer service activities, process orders, and maintain inventory control systems to ensure seamless order fulfillment and delivery scheduling.

- Manage daily inside sales operations including customer inquiries, order processing, and pricing negotiations for retail and commercial accounts
- Coordinate scheduling and travel arrangements for outside sales team, optimizing territory coverage and customer visit efficiency
- Oversee inventory management and purchasing functions, maintaining optimal stock levels and reducing carrying costs by monitoring product movement and seasonal demand
- Process payroll and maintain human resources documentation for sales department staff
- Support hiring and training initiatives for new sales team members, developing onboarding materials and conducting product knowledge sessions
- Utilize Microsoft Excel to generate sales reports, track key performance metrics, and analyze customer purchasing patterns
- Collaborate with distribution and logistics teams to ensure timely deliveries and resolve customer service issues
- Implement merchandising strategies to enhance product visibility and drive sales growth

Inside Sales Representative
Distribuidora Constructiva Paraguaya, Asunción
June 2019 - February 2022

Managed inside sales operations for a retail building materials supplier, handling customer inquiries, processing orders, and providing product recommendations. Developed strong relationships with contractors, landscapers, and retail customers while maintaining inventory accuracy and supporting store management functions.

- Generated sales through proactive customer outreach and responsive service to walk-in and phone inquiries
- Maintained inventory control systems and coordinated with purchasing department to optimize product availability
- Processed customer orders, managed pricing, and handled payment processing with attention to accuracy
- Assisted with store management responsibilities including opening/closing procedures and staff scheduling
- Trained new team members on product knowledge, sales techniques, and customer service protocols
- Demonstrated flexibility in handling multiple priorities and adapting to changing business needs during peak seasons

Sales Associate
Ferretería Central, Asunción
August 2016 - May 2019

Provided customer service and sales support in a retail environment, assisting customers with product selection, processing transactions, and maintaining store presentation standards. Developed foundational skills in sales, merchandising, and inventory management.

- Delivered exceptional customer service resulting in repeat business and positive customer feedback
- Processed sales transactions accurately and efficiently using point-of-sale systems
- Maintained merchandise displays and implemented merchandising directives to maximize product appeal
- Assisted with inventory counts and stock replenishment activities
- Supported store management with administrative tasks and scheduling coordination
- Demonstrated strong time management and productivity in fast-paced retail environment

EDUCATION

Associate of Applied Science in Business Administration
Instituto Técnico Comercial del Paraguay, Asunción
Graduated: May 2016

SKILLS

Sales & Customer Service: Inside Sales, Outside Sales Support, Customer Service, Retail Sales, Pricing, Merchandising
Operations Management: Inventory Control, Inventory Management, Purchasing, Scheduling, Deliveries, Distribution
Administrative: Microsoft Excel, Payroll Processing, Administration, Time Management
Leadership: Training, Hiring, Store Management, Human Resources
Core Competencies: Flexibility, Productivity, Energy, Command