Amara Kipchoge

+254 712 845 923 | amara.kipchoge@email.com | 47 Mwanzi Road, Nairobi | linkedin.com/in/amarakipchoge

WORK EXPERIENCE

Customer Success Representative
Meridian Trade Solutions, Nairobi
March 2022 – Present

Serve as primary point of contact for customer accounts, managing relationships and ensuring satisfaction throughout the customer lifecycle. Process customer orders, invoices, and payments while maintaining accurate documentation in QuickBooks. Coordinate with production planning and shipping departments to ensure timely delivery of products and resolve any issues related to change orders or delivery schedules. Handle accounts receivable functions including payment tracking, collections follow-up, and reconciliation. Reduced customer response time by implementing streamlined communication processes and improved account documentation procedures. Maintain detailed records of customer interactions and transactions to support service quality and operational efficiency.

Sales Support Representative
Horizon Manufacturing Ltd, Kisumu
June 2019 – February 2022

Provided comprehensive administrative and operational support to sales team serving manufacturing and energy sector clients. Managed order processing, invoicing, and accounts receivable activities using QuickBooks, ensuring accurate and timely billing. Coordinated shipping logistics and tracked deliveries to maintain customer satisfaction. Processed change orders and communicated updates to customers and internal stakeholders. Maintained organized filing systems for contracts, purchase orders, and customer correspondence. Assisted with production planning coordination to align customer orders with manufacturing schedules. Supported customer service inquiries via phone and email, resolving issues related to billing, shipping, and product specifications.

Customer Service Associate
Westgate Commercial Services, Nairobi
August 2017 – May 2019

Handled inbound customer inquiries and provided information regarding products, orders, and account status. Processed payments and maintained accounts payable and receivable records. Created and distributed invoices while ensuring accuracy of customer billing information. Coordinated with warehouse and shipping teams to track orders and resolve delivery issues. Maintained detailed documentation of customer interactions and transactions in company database. Assisted with administrative tasks including filing, data entry, and correspondence preparation.

EDUCATION

Associate of Applied Science in Business Administration
Kenya Institute of Business Studies, Nairobi
Graduated: May 2017

SKILLS

Customer Relationship Management
Accounts Receivable & Accounts Payable
QuickBooks
Order Processing & Invoicing
Shipping & Logistics Coordination
Production Planning Support
Documentation & Filing
Change Order Management
Payment Processing
Customer Service
English (Native)

CERTIFICATIONS

Customer Success Fundamentals Certificate – 2023
QuickBooks Certified User – 2020