Andrejs Kalniņš
Brīvības iela 24, Rīga, LV-1010
+371 28 456 789 | andrejs.kalnins@email.com


PROFESSIONAL EXPERIENCE

Sales Floor Team Member
Baltic Retail Solutions, Rīga, Latvia
March 2023 – Present

• Engage with an average of 50+ customers daily, providing personalized product recommendations and building rapport to drive sales conversions and enhance customer satisfaction
• Utilize strong interpersonal skills to identify customer needs and match them with appropriate products, consistently exceeding monthly sales targets by 15-20%
• Negotiate pricing and promotional offers within company guidelines, successfully closing sales while maintaining positive customer relationships and ensuring repeat business
• Collaborate with team members to maintain visual merchandising standards and ensure optimal product placement, contributing to a 12% increase in floor traffic conversion
• Train and mentor 3 new team members on customer engagement techniques, product knowledge, and point-of-sale systems
• Resolve customer complaints and concerns efficiently, maintaining a 95% customer satisfaction rating through effective communication and problem-solving


Sales Associate
Maxima Latvia, Daugavpils, Latvia
June 2021 – February 2023

• Assisted customers with product selection and purchases, generating average daily sales of $2,500 in a fast-paced retail environment
• Developed strong product knowledge across multiple departments, enabling cross-selling opportunities that increased average transaction value by 18%
• Processed transactions accurately using POS systems and handled cash, credit, and returns in accordance with company policies
• Maintained organized and visually appealing sales floor displays, restocking merchandise and ensuring inventory accuracy
• Participated in team meetings to discuss sales strategies and customer service improvements


Retail Customer Service Representative
Rīgas Universālveikals, Rīga, Latvia
August 2019 – May 2021

• Provided exceptional customer service to diverse clientele, answering questions and addressing concerns with professionalism and patience
• Operated cash register and managed daily transactions totaling $3,000-$5,000 with 99.8% accuracy
• Assisted in inventory management, including receiving shipments, tagging merchandise, and conducting stock counts
• Built lasting customer relationships through friendly and attentive service, resulting in positive feedback and repeat visits


EDUCATION

High School Diploma
Rīgas 1. vidusskola, Rīga, Latvia
Graduated: May 2019


SKILLS

• Customer Relationship Building
• Interpersonal Communication
• Negotiation & Persuasion
• Sales Techniques
• Product Knowledge
• Point-of-Sale (POS) Systems
• Cash Handling
• Visual Merchandising
• Problem Solving
• Team Collaboration
• Time Management
• Conflict Resolution


LANGUAGES

English (Native)
Latvian (Native)