Sarah Mitchell
42 Oakwood Lane
Bristol, BS8 2PQ
+44 117 945 6823
sarah.mitchell@email.com
https://www.linkedin.com/in/sarahmitchell

Professional Summary
Dedicated Fleet Support professional with extensive experience in troubleshooting and delivering exceptional service in the HVAC and electrical sectors. Bilingual communicator with a strong background in sales support and technical assistance, adept at managing reservations and ensuring timely deliveries. Proven ability to work collaboratively in fast-paced environments while maintaining a focus on customer satisfaction.

Work History

Fleet Support Specialist
Meridian Climate Solutions, Manchester
January 2022 - Present
- Provide technical support and troubleshooting for fleet operations, ensuring optimal performance of HVAC systems and electrical components.
- Coordinate deliveries and manage reservations, improving efficiency by 20% through streamlined processes.
- Collaborate with sales teams to enhance customer communication and resolve issues promptly, resulting in a 15% increase in customer satisfaction ratings.
- Conduct training sessions for new staff on equipment handling and safety protocols, fostering a culture of safety and compliance.

Sales Support Representative
ThermoTech Services Ltd, Birmingham
June 2019 - December 2021
- Assisted in the sales process by providing product knowledge and technical support to customers, contributing to a 25% increase in sales revenue.
- Managed customer inquiries and resolved issues related to HVAC and electrical products, ensuring a high level of service.
- Developed and maintained relationships with clients, leading to repeat business and referrals.
- Collaborated with the logistics team to ensure timely deliveries and accurate order processing.

Building Engineer
Westfield Facilities Management, Leeds
March 2017 - May 2019
- Oversaw the maintenance and operation of building systems, including HVAC, plumbing, and electrical systems, ensuring compliance with safety regulations.
- Conducted regular inspections and troubleshooting of equipment, reducing downtime by 30%.
- Implemented energy-saving initiatives that resulted in a 15% reduction in operational costs.
- Assisted in the training of junior staff on technical procedures and safety measures.

Education

Associate of Applied Science in HVAC Technology
Newcastle College, Newcastle upon Tyne
Graduated: May 2016

Skills
- Bilingual Communications
- Technical Troubleshooting
- HVAC Systems
- Electrical Systems
- Customer Service
- Sales Support
- Reservations Management
- Deliveries Coordination
- Effective Communication
- Team Collaboration

Certifications
- EPA 608 Certification
- HVAC Excellence Certification

Languages
- English (Fluent)
- Spanish (Fluent)

Hobbies
- DIY Home Improvement Projects
- Volunteering at Local Community Centers
- Outdoor Activities and Hiking