Marcus Thompson
42 Banksia Drive
Brisbane, QLD
0412 847 563
marcus.thompson@email.com
https://www.linkedin.com/in/marcus-thompson-hvac

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Objective
Dedicated and skilled Commercial HVAC Service Technician with extensive experience in installation, maintenance, and troubleshooting of HVAC systems. Committed to delivering high-quality service and ensuring optimal performance of heating, ventilation, and air conditioning systems.

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Work History

Commercial HVAC Service Technician
Climate Control Solutions - Brisbane, QLD
January 2020 - Present
- Perform installation, maintenance, and repair of commercial HVAC systems, ensuring compliance with industry standards and regulations.
- Troubleshoot and diagnose issues in heating, ventilation, and air conditioning systems, achieving a 95% first-time fix rate.
- Collaborate with contractors and clients to assess needs and provide tailored HVAC solutions, enhancing customer satisfaction by 30%.
- Conduct routine inspections and preventive maintenance on HVAC equipment, reducing downtime by 20%.
- Train and mentor junior technicians on best practices and safety protocols.

HVAC Technician
Premier Mechanical Services - Gold Coast, QLD
June 2017 - December 2019
- Assisted in the installation and servicing of residential and commercial HVAC systems, including air conditioning and heating units.
- Developed and implemented maintenance schedules for HVAC systems, improving system efficiency and longevity.
- Engaged in troubleshooting and repair of refrigeration systems, ensuring minimal disruption to client operations.
- Maintained accurate records of service calls and repairs, contributing to improved operational efficiency.

HVAC Apprentice
Thermal Systems Pty Ltd - Sydney, NSW
August 2015 - May 2017
- Supported senior technicians in the installation and maintenance of HVAC systems, gaining hands-on experience in the field.
- Learned to read blueprints and technical diagrams to assist in system installations.
- Participated in safety training and adhered to safety protocols on job sites.

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Academic Background

Associate of Applied Science in HVAC Technology
Brisbane Technical College - Brisbane, QLD
Graduated: May 2015

High School Diploma
Westside High School - Sydney, NSW
Graduated: June 2013

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Skills
- Air Conditioning
- Heating Systems
- Refrigeration
- Troubleshooting
- Maintenance and Repair
- Automation Systems
- Customer Service
- Technical Writing

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Certifications
- EPA Section 608 Certification
- NATE Certification (Heating, Ventilation, and Air Conditioning)

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Languages
- English (Fluent)

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Achievements
- Recognized as Employee of the Month at Climate Control Solutions for outstanding customer service and technical expertise in 2021.
- Successfully led a project to upgrade HVAC systems in a commercial building, resulting in a 15% reduction in energy costs.