Somchai Prasad
142 Sukhumvit Soi 15, Prakanong
Bangkok, Thailand
+66 8 7234 5891
somchai.prasad@email.com
https://www.linkedin.com/in/somchaiprasad

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Objective
Dedicated and detail-oriented Customer/Technical Support professional with extensive experience in application support and consumer electronics. Proven ability to troubleshoot complex issues and provide exceptional service to clients in various sectors, including banking and healthcare.

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Professional Experience

Customer Support Specialist
TechServe Solutions, Bangkok, Thailand
January 2022 - Present
- Provide technical support for mobile applications and consumer electronics, resolving over 95% of customer inquiries on the first contact.
- Collaborate with cross-functional teams to enhance product features based on customer feedback, resulting in a 20% increase in customer satisfaction ratings.
- Conduct training sessions for new hires on troubleshooting techniques and customer service best practices.
- Manage scheduling and follow-up for customer appointments, ensuring timely resolutions and adherence to service level agreements.

Technical Support Representative
Bangkok Finance Systems, Bangkok, Thailand
June 2019 - December 2021
- Assisted customers with technical issues related to banking applications and debit/credit card services, achieving a 30% reduction in average resolution time.
- Developed and maintained a comprehensive knowledge base for common technical issues, improving team efficiency and response times.
- Engaged in forensic investigations related to fraudulent activities, collaborating with law enforcement to ensure compliance and security.
- Provided support for closed-circuit television systems, enhancing security measures for clients in the healthcare sector.

Application Support Analyst
Digital Innovation Asia, Bangkok, Thailand
March 2017 - May 2019
- Supported the deployment and maintenance of banking applications, ensuring seamless integration and user experience.
- Conducted user training sessions and created instructional materials to facilitate the adoption of new technologies.
- Analyzed user feedback to identify areas for improvement, leading to a 15% increase in application usability.
- Collaborated with the development team to troubleshoot and resolve software bugs, enhancing overall application performance.

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Academic Background

Bachelor of Science in Psychology
Chulalongkorn University, Bangkok, Thailand
Graduated: May 2016

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Skills
- Technical Support
- Troubleshooting
- Application Support
- Consumer Electronics
- Banking Systems
- Mobile Applications
- Customer Service
- Systems Analysis
- Research
- English

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Certifications
- Certified Technical Support Professional (CTSP)
- ITIL Foundation Certification

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Languages
- English (Fluent)
- Thai (Native)

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Hobbies
- Volunteering in community health initiatives
- Reading about advancements in technology and psychology