Erik Svensson
Birkavägen 42
Stockholm, Sweden
+46 70 483 9127
erik.svensson@email.com
linkedin.com/in/eriksvensson

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Objective
Dedicated and results-driven Sales Floor Team Member with strong interpersonal and negotiation skills, seeking to leverage experience in customer engagement and sales support to contribute to a dynamic sales team.

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Work History

Sales Floor Team Member
Nordic Retail Solutions - Stockholm, Sweden
January 2023 - Present
- Engaged with customers to understand their needs and provide tailored product recommendations, resulting in a 15% increase in customer satisfaction scores.
- Collaborated with team members to optimize sales strategies, contributing to a 20% increase in monthly sales targets.
- Assisted in training new team members on sales techniques and product knowledge, enhancing overall team performance.
- Managed inventory and merchandising to ensure a visually appealing sales floor, leading to improved customer engagement.

Customer Service Associate
Skandinavian Commerce Group - Gothenburg, Sweden
June 2021 - December 2022
- Provided exceptional customer service by addressing inquiries and resolving issues, achieving a 95% customer retention rate.
- Developed strong relationships with customers through effective communication and active listening, enhancing brand loyalty.
- Supported sales initiatives by upselling products and services, contributing to a 10% increase in average transaction value.

Sales Intern
Malmö Business Ventures - Malmö, Sweden
January 2021 - May 2021
- Assisted the sales team in lead generation and market research, identifying potential clients and opportunities for growth.
- Participated in sales meetings and contributed ideas for improving sales processes and customer engagement strategies.
- Shadowed senior sales representatives to learn effective negotiation techniques and customer relationship management.

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Education

Bachelor of Arts in Business Administration
Stockholm University - Stockholm, Sweden
Graduated: May 2021

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Skills
- Interpersonal Skills
- Negotiation
- Customer Relationship Management
- Sales Strategy Development
- Team Collaboration

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Additional Information
- Available for flexible scheduling, including weekends and holidays.
- Passionate about continuous learning and professional development in sales and customer service.