Min-jun Park
min.park.2847@email.com | +82-10-4729-3856 | 287 Songpa-daero, Gangnam-gu, Seoul | linkedin.com/in/minjunpark

PROFESSIONAL SUMMARY

Dedicated Fleet Support professional with extensive experience in coordinating vehicle operations, technical troubleshooting, and customer service within service-oriented industries. Proven track record in managing fleet logistics, supporting field technicians, and ensuring operational efficiency. Strong technical aptitude combined with excellent bilingual communication skills to support diverse teams and customer bases.

PROFESSIONAL EXPERIENCE

Fleet Support Specialist
Hyundai Service Solutions, Incheon
March 2021 – Present

• Coordinate daily fleet operations for 45+ service vehicles supporting HVAC and utility installation teams across regional territory
• Manage vehicle reservations, scheduling, and dispatch to optimize technician routes and minimize downtime, improving on-time delivery rates by 28%
• Troubleshoot basic mechanical and electrical issues with fleet vehicles, performing minor repairs and coordinating major service needs with maintenance vendors
• Maintain comprehensive fleet inventory tracking system, monitoring fuel consumption, maintenance schedules, and equipment status
• Serve as bilingual liaison between field technicians and operations center, facilitating clear communication for Spanish and English-speaking team members
• Process and track deliveries of parts, equipment, and tools to job sites, ensuring technicians have necessary materials for HVAC installations and repairs
• Support sales team by coordinating vehicle availability for customer site visits and equipment demonstrations

Service Coordinator
Daewoo Technical Services, Busan
June 2018 – February 2021

• Coordinated scheduling and logistics for 20+ field technicians specializing in HVAC, heat pump, and gas system installations
• Managed customer communications regarding service appointments, delivery windows, and technician arrival times
• Processed work orders and maintained detailed records of service calls, equipment installations, and customer interactions
• Assisted with troubleshooting customer issues via phone, providing basic technical guidance and escalating complex problems appropriately
• Supported inventory management for service vehicles, tracking parts usage and coordinating restocking schedules
• Collaborated with sales team to schedule follow-up appointments and coordinate post-installation customer support

Parts and Logistics Associate
Samsung HVAC Components, Seoul
January 2016 – May 2018

• Managed warehouse operations for HVAC equipment, pumps, electrical components, and related parts inventory
• Processed incoming deliveries, verified shipment accuracy, and organized storage for efficient retrieval
• Prepared and coordinated outbound deliveries to job sites and customer locations
• Assisted technicians with parts identification and troubleshooting equipment issues
• Maintained inventory database and generated reports on stock levels, usage patterns, and reorder requirements
• Performed basic soldering and assembly of electrical components for custom orders

Customer Service Representative
Korea Electric Utilities, Seoul
August 2013 – December 2015

• Provided bilingual customer support for residential and commercial utility services including gas and electricity accounts
• Processed service requests, reservations, and appointment scheduling for field service teams
• Resolved customer inquiries regarding billing, service interruptions, and technical issues
• Maintained detailed records of customer interactions and service history in CRM system
• Supported sales initiatives by identifying upsell opportunities and referring customers to appropriate departments

EDUCATION

Associate of Applied Science in Automotive Technology
Seoul Technical Institute, Seoul
Graduated: May 2013

High School Diploma
Gangnam High School, Seoul
Graduated: June 2011

SKILLS

Technical: HVAC Systems, Heat Pumps, Gas Systems, Electricity, Pumps, Troubleshooting, Soldering, Fleet Maintenance
Operations: Fleet Coordination, Logistics Management, Scheduling, Inventory Control, Deliveries, Reservations
Communication: Bilingual (English/Spanish), Customer Service, Team Coordination, Sales Support
Software: Fleet Management Systems, Inventory Databases, CRM Platforms, Microsoft Office Suite

CERTIFICATIONS

DOT Vehicle Inspection Certification – 2022
OSHA 10-Hour General Industry Safety – 2021
Forklift Operator Certification – 2019