Rajesh Kumar
+65 9847 3521 | rajesh.kumar@email.com | 45 Clementi Avenue, Singapore 129957 | linkedin.com/in/rajeshkumar

PROFESSIONAL SUMMARY

Customer-focused hospitality professional with proven experience in front-of-house operations, cash handling, and guest relations. Skilled at managing high-volume service environments while maintaining accuracy and providing exceptional customer experiences. Strong communicator with excellent organizational abilities and a commitment to operational excellence.

WORK EXPERIENCE

Host/Cashier
Marina Bay Dining Group, Singapore
March 2023 – Present

• Greet and seat an average of 150+ guests daily while managing waitlist and reservation systems to optimize table turnover and minimize wait times
• Process cash, credit, and mobile payments with 99.8% accuracy, reconciling daily transactions averaging $3,500
• Coordinate with kitchen and serving staff to ensure seamless dining experiences and address guest concerns promptly
• Maintain organized filing systems for daily sales reports, shift logs, and customer feedback documentation
• Train new team members on POS systems, customer service protocols, and cash handling procedures
• Utilize time management skills to balance multiple responsibilities during peak service hours

Server/Sales Associate
Orchard Central Hospitality, Singapore
June 2021 – February 2023

• Delivered attentive table service to guests while upselling menu items, contributing to 15% increase in average check size
• Managed customer orders using POS technology and ensured accurate order fulfillment
• Handled cash and credit transactions, maintaining accountability for assigned cash drawer
• Collaborated with team members to maintain efficient service flow during busy periods
• Received consistent positive feedback from customers for friendly demeanor and problem-solving abilities

Administrative Assistant (Part-time)
Pinnacle Business Solutions, Singapore
January 2020 – May 2021

• Provided clerical support including data entry, filing, and document preparation for office of 12 staff members
• Answered multi-line phone system and directed inquiries to appropriate departments
• Created and maintained spreadsheets in Microsoft Excel to track inventory, schedules, and vendor information
• Assisted with preparation of weekly reports and correspondence
• Managed office supply inventory and coordinated ordering processes

EDUCATION

Associate of Applied Science in Business Administration
Singapore Polytechnic, Singapore
Graduated: May 2020

High School Diploma
Raffles Institution, Singapore
Graduated: June 2018

SKILLS

Customer Service & Sales | Cash Handling & POS Systems | Communication | Time Management | Administration & Clerical Support | Microsoft Excel | Filing & Documentation | Reporting | Problem Resolution | Team Collaboration

ADDITIONAL INFORMATION

• ServSafe Food Handler Certified
• Fluent in English; conversational proficiency in Mandarin
• Available for flexible scheduling including evenings, weekends, and holidays