Carlos Mendoza
+57 312 456 7890 | carlos.mendoza@email.com | Carrera 15 No. 82-45, Bogotá, Colombia | linkedin.com/in/carlosmendoza

PROFESSIONAL SUMMARY

Results-driven Senior Project Manager with 12+ years of progressive experience leading complex, cross-functional initiatives across technology, operations, and digital transformation domains. Proven expertise in Agile and traditional project management methodologies, strategic planning, and stakeholder engagement. Demonstrated success in delivering enterprise-level implementations, optimizing processes, and driving organizational change while managing budgets exceeding $5M. Strong technical acumen combined with business strategy execution capabilities.

PROFESSIONAL EXPERIENCE

Senior Project Manager
Soluciones Integradas S.A., Medellín, Colombia
March 2020 – Present

• Lead portfolio of 8-12 concurrent strategic projects valued at $15M+ annually, including SAP implementation, Salesforce integration, and AWS cloud migration initiatives, consistently delivering on-time and within budget
• Manage cross-functional teams of 15-25 members across engineering, operations, marketing, and finance departments utilizing Agile, Scrum, and Kanban methodologies
• Established Project Management Office framework and governance structure, improving project success rate by 35% and reducing delivery timelines by 20%
• Spearhead digital transformation initiatives including e-commerce platform redesign and analytics implementation (Adobe Analytics, Tableau, Snowflake), resulting in 40% improvement in data-driven decision making
• Drive risk management and compliance protocols across IT infrastructure projects, ensuring adherence to security standards and regulatory requirements
• Collaborate with C-suite executives on strategic planning, capacity planning, and financial forecasting for technology investments and operational improvements

Project Manager
Transformación Digital Ltda., Cali, Colombia
June 2016 – February 2020

• Managed end-to-end delivery of software development, infrastructure, and business process improvement projects with budgets ranging from $500K-$3M
• Implemented Agile transformation across three departments, training 50+ team members and establishing Scrum practices that increased productivity by 28%
• Led Salesforce CRM implementation and integration with existing systems (MySQL, PostgreSQL), improving sales pipeline visibility and customer data management
• Coordinated product development lifecycle for digital marketing platforms, working closely with design and engineering teams to launch 5 major product releases
• Developed comprehensive project documentation, risk registers, and status reporting frameworks using Atlassian suite (Jira, Confluence)
• Managed vendor relationships and outsourcing partnerships, negotiating contracts and ensuring service level agreement compliance

Associate Project Manager
Gestión Operativa Colombia, Bogotá, Colombia
August 2013 – May 2016

• Supported senior project managers in planning and executing technology and operations projects across retail and supply chain domains
• Coordinated logistics for SAP implementation phases, including data migration, user acceptance testing, and training programs for 200+ end users
• Assisted in budget tracking, resource allocation, and capacity planning for project portfolios totaling $8M annually
• Facilitated workshops and stakeholder meetings to gather requirements, resolve issues, and communicate project status
• Maintained project schedules, documentation, and metrics using MS Project and internal project management tools
• Contributed to process improvement initiatives in inventory management, shipping operations, and purchasing workflows

Business Analyst
Innovación Empresarial S.A.S., Barranquilla, Colombia
January 2012 – July 2013

• Analyzed business processes and system requirements for operational improvement projects in manufacturing and supply chain environments
• Created detailed functional specifications, process flow diagrams, and data models to support system implementations
• Conducted gap analysis and recommended solutions for inventory management, shipping & receiving, and warehouse operations
• Supported financial planning and forecasting activities by developing reports and dashboards using Tableau and Excel
• Collaborated with IT and business stakeholders to define project scope, objectives, and success criteria

EDUCATION

Master of Business Administration (MBA)
Concentration: Project Management and Operations
Universidad de los Andes, Bogotá, Colombia
Graduated: 2015

Bachelor of Science in Industrial Engineering
Pontificia Universidad Javeriana, Bogotá, Colombia
Graduated: 2011

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

• Project Management Professional (PMP), Project Management Institute
• Certified ScrumMaster (CSM), Scrum Alliance
• SAFe 5 Agilist Certification
• AWS Certified Cloud Practitioner
• Lean Six Sigma Green Belt

CORE COMPETENCIES

Project & Program Management: Agile, Scrum, Kanban, PMO, Risk Management, Stakeholder Management, Strategy Execution

Technical Skills: Salesforce, SAP, AWS, MySQL, PostgreSQL, Snowflake, Tableau, Adobe Analytics, Atlassian Suite, GitHub, WordPress, Drupal

Business Skills: Budgeting, Financial Planning & Forecasting, Capacity Planning, Strategic Planning, Process Improvement, Change Management

Domain Expertise: Digital Marketing, E-commerce, IT Infrastructure, Product Development, Supply Chain, Manufacturing Operations, Compliance & Audit

Leadership: Team Leadership, Employee Training, Consulting, Cross-functional Collaboration, Vendor Management, Contract Negotiation

PROFESSIONAL AFFILIATIONS

• Member, Project Management Institute (PMI)
• Member, Agile Alliance