Sarah Mitchell
+64 9 847 3621 | sarah.mitchell@email.com | 47 Kauri Lane, Auckland, New Zealand | linkedin.com/in/sarahmitchell

PROFESSIONAL SUMMARY

Results-driven Operations Manager with 8+ years of experience optimizing retail and e-commerce operations, inventory management, and team leadership. Proven track record of improving operational efficiency, enhancing customer satisfaction, and driving revenue growth through strategic planning and process improvements. Expertise in managing cross-functional teams, vendor relationships, and multi-channel sales operations.

PROFESSIONAL EXPERIENCE

Operations Manager
Prestige Retail Group, Wellington
March 2021 – Present

• Oversee end-to-end operations for high-volume sample sale events, managing inventory accuracy of 15,000+ SKUs across multiple product categories with 98% accuracy rate
• Lead team of 12-15 staff members including scheduling, onboarding, training, and performance management, resulting in 35% improvement in productivity metrics
• Implement inventory management systems and procurement processes that reduced stock discrepancies by 42% and optimized purchasing cycles
• Coordinate logistics for private events and special sales, generating additional $450K in annual revenue through strategic planning and execution
• Manage customer service operations including ticketing systems and chargeback resolution, maintaining 4.7/5.0 customer satisfaction rating
• Develop and execute social media strategies to drive foot traffic and online engagement, increasing event attendance by 28%

Assistant Operations Manager
Harbour City Retail Solutions, Auckland
June 2018 – February 2021

• Supported daily operations for retail and e-commerce channels, ensuring seamless integration between online and in-store inventory systems
• Coordinated vendor relationships and procurement activities, negotiating contracts that reduced supply costs by 18%
• Managed scheduling and staffing for team of 8-10 employees across multiple shifts and locations
• Implemented training programs for new hires, reducing onboarding time from 3 weeks to 10 days while improving employee retention by 25%
• Analyzed sales data and inventory turnover to optimize stock levels and minimize overstock situations

Sales and Operations Coordinator
Southfork Boutique, Christchurch
January 2016 – May 2018

• Coordinated sales operations and customer service activities for retail environment with annual revenue of $2.3M
• Managed inventory tracking and accuracy initiatives, conducting regular audits and implementing corrective actions
• Assisted with planning and execution of promotional events and private shopping experiences
• Provided translation services for Russian-speaking clientele, expanding customer base by 15%
• Handled customer inquiries, complaints, and resolution processes to ensure high satisfaction levels

Retail Associate
Lakeside Fashion Store, Dunedin
August 2014 – December 2015

• Delivered exceptional customer service in fast-paced retail environment
• Processed transactions, managed inventory replenishment, and maintained sales floor organization
• Assisted customers with product selection and provided personalized shopping experiences
• Contributed to team sales goals, consistently exceeding individual targets by 10-15%

EDUCATION

Bachelor of Arts in Economics
University of Auckland, Auckland
Graduated: May 2014

SKILLS

Operations & Management: Inventory Management, Procurement, Scheduling, Planning, Leadership, Team Training & Onboarding, Process Optimization

Retail & E-commerce: Multi-channel Sales Operations, Customer Service, Inventory Accuracy, Ticketing Systems, Chargebacks, Private Events Coordination

Technical: E-commerce Platforms, Inventory Management Systems, Point of Sale Systems, Social Media Management

Communication: English (Native), Russian (Fluent), Customer Satisfaction, Cross-functional Collaboration

Additional: Catering Coordination, Travel Logistics, Productivity Enhancement