Carlos Mendoza
carlos.mendoza.1994@gmail.com | +51 987 654 321 | Avenida Principal 245, Lima, Peru | linkedin.com/in/carlosmendoza

WORK EXPERIENCE

Student Services Advisor
Universidad del Pacífico, Lima
August 2022 – Present

Provide comprehensive support to prospective and current students throughout their academic journey, from initial inquiry through graduation. Manage student records, coordinate admissions processes, and ensure compliance with institutional policies and accreditation standards. Facilitate workshops on resume writing, job search strategies, and career development, serving an average of 150 students per semester. Collaborate with academic departments to streamline transcript requests and records management, reducing processing time by 30%. Conduct presentations at campus job fairs and recruitment events, contributing to a 15% increase in student enrollment. Implement process improvements in admissions documentation and background check procedures, enhancing efficiency and data integrity. Provide technical assistance with student information systems and maintain accurate reporting on student services metrics.

Admissions Counselor
Instituto de Educación Superior Andino, Arequipa
June 2020 – July 2022

Guided prospective students through the admissions process, including application completion, document submission, and enrollment requirements. Conducted individual coaching sessions to assess student needs and provide referrals to appropriate campus resources. Coordinated immunization record verification and background checks for incoming students. Organized and participated in recruitment events, information sessions, and campus tours for prospective students and families. Maintained detailed records of student interactions and follow-up activities in CRM system. Collaborated with financial aid office to assist students with understanding payment options and loan servicing information. Achieved 92% conversion rate from inquiry to application submission through personalized outreach and support.

Student Support Specialist
Centro Académico Nacional, Cusco
September 2018 – May 2020

Assisted students with navigation of campus resources, academic policies, and registration processes. Provided front-line support for inquiries related to transcripts, course materials, and academic records. Facilitated workshops on time management, study skills, and academic success strategies. Supported business development initiatives by participating in community outreach events and educational fairs. Maintained confidentiality and integrity in handling sensitive student information and documentation. Processed student requests for official documents and coordinated with registrar's office for timely fulfillment.

EDUCATION

Master of Education in Student Affairs Administration
Pontificia Universidad Católica del Perú, Lima
Graduated: May 2020

Bachelor of Arts in Communication
Universidad Nacional Mayor de San Marcos, Lima
Graduated: May 2018

SKILLS

Student Advising & Support: Academic counseling, career coaching, student advocacy, conflict resolution
Admissions & Enrollment: Application processing, recruitment strategies, enrollment management, prospective student engagement
Records Management: Transcript processing, document verification, data integrity, confidential records handling
Compliance & Accreditation: Policy adherence, background checks, immunization verification, regulatory compliance
Workshop Facilitation: Resume writing, job search strategies, career development, presentation delivery
Technical Proficiency: Student information systems, CRM platforms, reporting tools, database management
Process Improvement: Workflow optimization, efficiency enhancement, quality assurance
Communication: Written and verbal communication, interpersonal skills, cross-functional collaboration

PROFESSIONAL DEVELOPMENT

Certified Career Services Provider (CCSP)
National Career Development Association, 2021

FERPA Compliance Training
Pontificia Universidad Católica del Perú, 2022