Chioma Okafor
42 Lekki Road, Ikoyi
Lagos, Lagos State
+234 812 456 7890
chioma.okafor@email.com
linkedin.com/in/chiomaokafor

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Professional Summary
Dedicated and detail-oriented Hostess with over 3 years of experience in the hospitality industry. Proven ability to provide exceptional customer service, manage administrative tasks, and maintain efficient operations. Strong communication and time management skills, with a commitment to enhancing the customer experience.

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Work History

Hostess
The Pinnacle Restaurant Group, Lagos
January 2022 - Present
- Greet and seat guests in a friendly and efficient manner, ensuring a positive first impression.
- Manage cash register operations, including processing payments and handling cash transactions accurately.
- Collaborate with kitchen and wait staff to ensure timely service and customer satisfaction.
- Maintain cleanliness and organization of the front-of-house area, contributing to a welcoming environment.
- Utilize Microsoft Excel for reporting daily sales and customer feedback, enhancing operational efficiency.

Server
Harmony Dining Establishment, Lagos
June 2020 - December 2021
- Provided excellent customer service by taking orders, serving food and beverages, and addressing customer inquiries.
- Assisted in training new staff on service protocols and menu knowledge, improving team performance.
- Managed time effectively during peak hours to ensure timely service and customer satisfaction.
- Handled cash and credit transactions, maintaining accurate financial records.

Administrative Assistant
Lagos Business Solutions Ltd, Lagos
January 2019 - May 2020
- Supported daily administrative operations, including filing, data entry, and clerical tasks.
- Developed and maintained filing systems to ensure easy access to important documents.
- Assisted in preparing reports and presentations, enhancing communication within the team.
- Fostered positive relationships with clients and vendors through effective communication and customer service.

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Education

Associate of Arts in Business Administration
Lagos Metropolitan Institute of Technology, Lagos
Graduated: May 2018

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Skills
- Customer Service
- Communication
- Time Management
- Microsoft Excel
- Administration
- Clerical Skills
- Sales
- Reporting
- Filing

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Certifications
- Certified Customer Service Professional (CCSP)
- Food Handler Certification

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Languages
- English (Fluent)
- Yoruba (Fluent)

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Other Information
- Volunteer at Local Food Bank, assisting with community outreach and event organization.
- Passionate about culinary arts and exploring new dining experiences.