Amahle Khumalo
42 Protea Lane
Johannesburg, Gauteng
+27 11 555 8342
amahle.khumalo@email.com
linkedin.com/in/amahlekhumalo

Professional Experience

Customer Success Representative
Pinnacle Solutions Group - Johannesburg, Gauteng
January 2022 - Present
- Act as the primary point of contact for customers, ensuring their needs are met and issues are resolved promptly, leading to a 20% increase in customer satisfaction scores.
- Manage accounts receivable processes, including invoicing and payment tracking, resulting in a 15% reduction in overdue accounts.
- Collaborate with cross-functional teams to streamline documentation and improve customer onboarding processes, enhancing overall service delivery.

Customer Support Specialist
Horizon Business Services - Cape Town, Western Cape
June 2019 - December 2021
- Provided exceptional customer service by addressing inquiries and resolving issues, contributing to a 30% increase in customer retention rates.
- Assisted in the management of change orders and production planning, ensuring timely delivery of products and services.
- Developed and maintained filing systems for customer documentation, improving accessibility and efficiency for the support team.

Accounts Payable Clerk
Sterling Financial Solutions - Pretoria, Gauteng
March 2017 - May 2019
- Processed accounts payable transactions, including vendor payments and expense reports, ensuring accuracy and compliance with company policies.
- Coordinated with the finance team to reconcile accounts and resolve discrepancies, enhancing financial reporting accuracy.
- Implemented a new invoicing system using QuickBooks, which improved processing time by 25%.

Education

Bachelor of Science in Business Administration
University of the Witwatersrand - Johannesburg, Gauteng
Graduated: May 2016

Skills
- Customer Service
- Accounts Payable & Receivable
- Invoicing and Payments
- Documentation Management
- Production Planning
- QuickBooks
- Change Orders
- Shipping and Logistics
- Energy and Manufacturing Knowledge
- English Language Proficiency

Languages
- English (Fluent)
- Zulu (Conversational)

Projects
- Led a project to enhance customer feedback mechanisms, resulting in actionable insights that improved service offerings and customer engagement.
- Developed training materials for new hires in customer service, which reduced onboarding time by 15%.