Ricardo Oliveira
Rua das Flores, 342, Apto 201, São Paulo, SP 01310-100, Brazil
(11) 98765-4321 | ricardo.oliveira@email.com
linkedin.com/in/ricardooliveira

PROFESSIONAL EXPERIENCE

Student Recruitment Manager
Universidade Federal de São Paulo, São Paulo, SP
August 2022 – Present

Lead comprehensive student recruitment initiatives across domestic and international markets, managing a team of five recruitment specialists and coordinating with academic departments to achieve enrollment targets. Develop and implement strategic recruitment plans that increased applications by 34% over two academic cycles through targeted outreach campaigns and enhanced digital engagement strategies.

Oversee admissions events including open houses, college fairs, and campus tours, directly engaging with prospective students and families to communicate program offerings and institutional value propositions. Collaborate with marketing team to create compelling recruitment materials and maintain accurate prospect databases using specialized enrollment management software.

Manage departmental budget of $180,000, optimizing resource allocation across recruitment channels and tracking ROI for various outreach activities. Provide training and professional development for recruitment staff on best practices in student engagement, CRM utilization, and compliance with enrollment regulations.


Academic Advisor
Instituto Mackenzie, Rio de Janeiro, RJ
June 2019 – July 2022

Provided comprehensive academic advising services to a caseload of 250+ undergraduate students across multiple degree programs, facilitating course selection, degree planning, and academic progress monitoring. Conducted individual advising appointments and group information sessions to support student retention and timely degree completion.

Collaborated with faculty and student services departments to identify at-risk students and implement intervention strategies that improved retention rates by 18%. Maintained detailed student records and generated progress reports using institutional database systems.

Assisted with new student orientation programs and transfer student transition initiatives, delivering presentations on academic policies, degree requirements, and campus resources to incoming student cohorts.


Admissions Coordinator
Pontifícia Universidade Católica, Belo Horizonte, MG
September 2016 – May 2019

Managed application processing and evaluation for prospective undergraduate students, reviewing 1,200+ applications annually for completeness and eligibility. Communicated admission decisions and coordinated with applicants regarding required documentation and next steps in the enrollment process.

Served as primary point of contact for prospective students and families via phone, email, and in-person consultations, providing detailed information about academic programs, admission requirements, and financial aid opportunities. Maintained high customer service standards with 95% satisfaction rating in departmental surveys.

Coordinated campus visit experiences and assisted with recruitment events, including information sessions, campus tours, and admitted student days. Utilized CRM software to track prospect engagement and maintain accurate records of all recruitment activities and communications.


EDUCATION

Master of Education in Higher Education Administration
Universidade de São Paulo, São Paulo, SP
Graduated: May 2019

Bachelor of Arts in Communication
Universidade Estadual de Campinas, Campinas, SP
Graduated: May 2016


SKILLS

Student Recruitment & Enrollment Management
Admissions Processing & Evaluation
Academic Advising & Student Support
Event Planning & Coordination
CRM & Database Management (Xero, Enrollment Software)
Budget Management & Resource Allocation
Team Leadership & Staff Development
Interpersonal Communication & Relationship Building
Customer Service Excellence
Multilingual Communication
Microsoft Office Suite & Administrative Software
Data Analysis & Reporting


LANGUAGES

English (Native)
Portuguese (Proficient)


PROFESSIONAL DEVELOPMENT

Certified Enrollment Management Professional (CEMP) – 2021
NACAC Annual Conference Attendee – 2020, 2021, 2023
Regional Admissions Counseling Workshop – 2018