Mariana Flores
Gutierrez
+51 987 654 321
mariana.flores@email.com
Calle Los Andes 456, San Isidro, Lima, Peru

Work Experience

Student Recruitment Manager
Instituto Superior de Educación Andina - Lima, Peru
January 2022 - Present
- Developed and implemented strategic recruitment plans to attract diverse student populations, resulting in a 30% increase in applications over two academic years.
- Collaborated with academic departments to enhance program visibility and align recruitment efforts with institutional goals.
- Managed a team of recruitment officers, providing training and support to improve outreach and engagement strategies.
- Utilized data analytics to assess recruitment effectiveness and adjust strategies accordingly, leading to improved conversion rates from inquiry to enrollment.

Admissions Coordinator
Universidad Metropolitana del Perú - Lima, Peru
June 2019 - December 2021
- Oversaw the admissions process for prospective students, ensuring a seamless experience from application to enrollment.
- Conducted informational sessions and campus tours, effectively communicating the value of the institution to potential students and families.
- Maintained accurate records and utilized CRM software to track applicant progress and follow-up communications.
- Enhanced customer service protocols, resulting in a 25% increase in positive feedback from prospective students.

Customer Service Representative
Soluciones Empresariales Perú - Miraflores, Peru
August 2017 - May 2019
- Provided exceptional customer service in a fast-paced environment, addressing inquiries and resolving issues efficiently.
- Developed strong interpersonal communication skills, fostering positive relationships with clients and colleagues.
- Assisted in training new staff on customer service best practices and software systems.

Academic Background

Bachelor of Arts in Education
Pontificia Universidad Católica del Perú - Lima, Peru
Graduated: May 2017

Skills
- Administration
- Communication
- Customer Service
- Education
- Interpersonal Communication
- Management
- Multilingual (English, Spanish, Quechua)
- Software Proficiency (Xero, Salesforce)
- Typing

Projects
- Led a project to revamp the student recruitment website, improving user experience and increasing online inquiries by 40%.
- Initiated a mentorship program connecting current students with prospective students, enhancing community engagement and support.

Languages
- English (Fluent)
- Spanish (Fluent)
- Quechua (Conversational)

Achievements
- Recognized for outstanding performance in recruitment efforts with the Instituto Superior de Educación Andina Excellence Award in 2023.
- Successfully organized and executed the annual Open House event, attracting over 500 prospective students and families.

Certificates
- Certified Enrollment Management Professional (CEMP)
- Diploma in Educational Management and Leadership