Sione Toafa
42 Vailima Lane, Apia, Samoa
+685 7234 5891
sione.toafa@email.com


PROFESSIONAL EXPERIENCE

Cashier
Pasifika Retail Group, Apia
June 2022 – Present

• Process customer transactions accurately and efficiently using point of sale systems, handling an average of 150+ transactions daily
• Provide exceptional customer service by greeting customers, answering questions about products and store policies, and resolving concerns promptly
• Maintain accurate cash drawer balances and perform end-of-shift reconciliations with 99.8% accuracy
• Assist customers with locating merchandise and making product recommendations to enhance their shopping experience
• Support store operations by restocking shelves, organizing merchandise displays, and maintaining a clean checkout area
• Train new cashiers on POS system operations and customer service best practices
• Consistently recognized for maintaining positive customer interactions and meeting sales targets

Sales Associate
Island Trading Company, Apia
March 2020 – May 2022

• Assisted customers in selecting appropriate products and provided personalized recommendations based on their needs
• Operated cash registers and processed payments while maintaining high accuracy standards
• Achieved monthly sales goals by promoting store promotions and loyalty programs
• Maintained organized and visually appealing product displays in assigned departments
• Handled customer inquiries and complaints with professionalism, ensuring customer satisfaction
• Collaborated with team members to complete inventory counts and stock replenishment

Retail Associate
South Pacific Mart, Apia
August 2018 – February 2020

• Provided friendly and knowledgeable customer service in a fast-paced retail environment
• Processed customer purchases and returns using point of sale technology
• Assisted with store opening and closing procedures, including cash register setup and daily sales reports
• Maintained cleanliness and organization of sales floor and checkout areas
• Supported merchandising efforts by restocking shelves and creating attractive product presentations


EDUCATION

Associate of Arts in Liberal Arts
National University of Samoa, Apia
Graduated: May 2018


SKILLS

• Point of Sale Systems (POS)
• Customer Service Excellence
• Cash Handling & Reconciliation
• Sales & Upselling Techniques
• Retail Operations
• Payment Processing
• Inventory Management
• Problem Resolution
• Team Collaboration
• Time Management
• Communication Skills
• Attention to Detail


ADDITIONAL INFORMATION

• Proficient in various retail management software and POS platforms
• Flexible schedule availability including evenings, weekends, and holidays
• Strong work ethic with consistent attendance record