Marcus Weber
Schillerstraße 42
Berlin, 10625
+49 30 7654 8921
marcus.weber@emailprovider.de
https://www.linkedin.com/in/marcusweber

Professional Experience

Director, Commercial Sales & Marketing Technology Change Management
Siemens Digital Industries, Berlin
January 2021 - Present
- Lead the change management initiatives for the sales and marketing technology department, ensuring seamless integration of new systems and processes across the organization.
- Spearheaded the successful implementation of a new CRM platform, resulting in a 30% increase in sales team productivity and a 25% improvement in customer engagement metrics.
- Developed and executed comprehensive training programs for over 200 sales and marketing personnel, enhancing their skills in utilizing new technologies and methodologies.
- Collaborated with cross-functional teams during mergers and acquisitions to align sales strategies and integrate systems, achieving a 15% increase in market share post-integration.

Senior Manager, Change Management
Deloitte Consulting, Munich
June 2017 - December 2020
- Managed change management processes for IT service management projects, leading to a 40% reduction in service downtime and improved customer satisfaction scores.
- Designed and implemented business process improvement initiatives that streamlined operations and reduced costs by 20%.
- Conducted competitive analysis to inform strategic planning and sales support initiatives, resulting in enhanced market positioning and increased revenue.

Change Management Consultant
Accenture, Frankfurt
March 2014 - May 2017
- Provided expert guidance on organizational change management strategies for various clients, focusing on sales and marketing technology transformations.
- Developed metrics to measure the effectiveness of change initiatives, leading to data-driven adjustments that improved project outcomes.
- Facilitated workshops and training sessions on customer care techniques and sales management best practices, enhancing client capabilities.

Education

Master of Business Administration (MBA)
Universität Mannheim, Mannheim
Graduated: May 2014

Bachelor of Science in Information Technology
Technische Universität Darmstadt, Darmstadt
Graduated: May 2012

Skills
- Change Management
- Sales & Marketing
- Mergers & Acquisitions Integration Change Management
- Business Process Improvement
- Information Technology Strategy
- Project Management
- Sales Management
- Organizational Change
- Software Implementation
- Strategic Planning
- Customer Care Techniques
- Knowledge Management
- Competitive Analysis
- Sales Trainings
- Call Center Development
- New Vendor Development
- Learning Metrics
- Sales Support
- Controls Design
- Aftersales
- Savings
- Next Application
- Equalizer
- Order Management
- Business Development
- Information Technology Service Management Change Management