Siti Handayani
Jalan Melati No. 45
Jakarta, DKI Jakarta
+62-812-445-7829
siti.handayani@email.com
https://www.linkedin.com/in/sitihandayani

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Professional Experience

Part Time Associate
PT Mitra Retail Indonesia - Jakarta, DKI Jakarta
January 2023 - Present
- Provide exceptional customer service by assisting customers with inquiries and transactions, ensuring a positive shopping experience.
- Manage stockroom operations, including inventory management and organization, to maintain optimal stock levels and product availability.
- Handle cash transactions accurately, including cash handling and credit card processing, while adhering to company policies.
- Collaborate with team members to ensure efficient store management and operations, contributing to a well-organized retail environment.
- Utilize multitasking skills to manage various responsibilities, including reception duties and appointment setting, in a fast-paced environment.

Retail Associate
Toko Sejahtera - Bandung, West Java
June 2021 - December 2022
- Assisted customers in selecting products and provided detailed information about features and benefits, enhancing customer satisfaction.
- Maintained a clean and organized sales floor, ensuring merchandise was displayed effectively to attract customers.
- Processed transactions efficiently, including cash handling and credit card transactions, while maintaining accuracy in the cash register.
- Developed strong relationships with customers, leading to repeat business and increased sales.

Customer Service Representative
Pusat Layanan Pelanggan Nusantara - Surabaya, East Java
March 2020 - May 2021
- Responded to customer inquiries via multi-line phone systems, providing information and resolving issues in a timely manner.
- Assisted in the management of customer accounts, including separately managed accounts and credit inquiries, ensuring compliance with company policies.
- Demonstrated meticulousness in data entry and record-keeping, contributing to improved operational efficiency.

Education

Associate Degree in Business Administration
Akademi Bisnis Nusantara - Jakarta, DKI Jakarta
Graduated: May 2020

Skills
- Customer Service
- Cash Handling
- Retail Management
- Stockroom Operations
- Microsoft Excel
- Detail-oriented
- Multitasking
- Technical Proficiency
- Receptionist Duties
- Data Knowledge

Certificates
- Customer Service Excellence Certification
- Retail Management Certification